Easy-to-follow instructions for returns will be included in your shipment. We accept unworn merchandise with the original tags attached within 14 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to 5 business days. Depending on your credit card company, the credit should appear on your statement within 2 billing cycles.
Merchandise returned after 30 days will be issued an VOILA Gift Card in the amount of the current selling price plus an additional $10.00 re-stocking fee.
* Regular priced item; returned within 14 days, customer will receive refund of the original payment within two weeks of our store receiving your item back.
* Sale and Clearance items; customer can receive a store credit or exchange for a different size if available. Please allow two weeks to receive all exchanges.
* Custom orders or re-cuts; due to the unavailability of a product at the time of purchase, custom orders/re-cut items are not available for refund and are final sale/non-refundable.
Shipping is not refundable. The customer is responsible for return shipping costs for all exchanges or refunds.
If you have additional questions, please contact our Customer Service Team at 220.127.116.113 or by email at firstname.lastname@example.org
Please ship all Returns items to this address:
VOILA par Andréanne – Returns
303-421 Mulvey Ave.
For your utmost protection, we do not retain your credit card information. If your credit card information is needed for a refund or exchange, you might receive a call from one of our loyal teammates to obtain the necessary information.